1. Warranty Claim Guidelines

All returns and exchanges must first obtain an RMA(ReturnMerchandiseAuthorization) number. Unauthorized returns will not beprocessed.

2. 30-Day Return Policy

All batteries come with a 30-day money-back guarantee. You may return the product within 30 days of receipt for any reason.

How to proceed:

• Contact our customer service team to obtain return instructions and an RMA number.
• Return the product as instructed, ensuring it is unused and all accessories are included.

For more details, please refer to our Return Policy page

Note: To be eligible for a refund, you must first contact our support team for instructions before sending the product back.

3. 12-Month Warranty

Terms of Service

Within 12 months of purchase, if your battery experiences a defect not caused by human misuse, you are eligible for a repair or replacement.

How to apply:

• Provide clear photos or videos demonstrating the issue.
• Contact us via our official email or the Contact Us page.

Note: As a consumable item, battery capacity naturally depletes over time. This is considered normal wear and is not covered under warranty.

Warranty Process

① Contact Support → ② Get RMA Approval→ ③ Return Product → ④ Inspection & Resolution

(1) Contact Us: Please click "Contact Us" for further assistance.

(2) RMA Authorization: Once approved, we will send your RMA number via email. Please mark/print/write the RMA number on the outside of the shipping package.

Note: Returns without an RMA numberwill not be accepted by our after-sales team.

(3) Return product:The RMA is valid for 30 days after issuance. Returned items must arrive within this period. Please provide the shipping carrier and tracking number when sending the product.

(4) Inspection & Resolution:After receiving the returned package, our technical department will check the returned items. We will reschedule the battery within 2-7 working days after receiving the goods.

Note: Please contact customer service to confirm the shipping cost.

4. Tiered Warranty Coverage

We offer the following after-sales solutions based on usage time:

• 0–6 Months: Free replacement for non-human-caused damage. We cover shipping.
• 7–9 Months: If a defect occurs, choose a 50% refund or replacement (shipping at customer's expense).
• 10–12 Months: If a defect occurs, choose a 30% refund or replacement (shipping at customer's expense).

Note: Please contact customer service to confirm the shipping cost.

5. Warranty Exclusions

The following conditions are not covered by the battery warranty:

• Batteries purchased from other sellers or platforms
• Products beyond the 12-month warranty period
• Damage caused by user error or lack of protection
• Damage from fire, flooding, war, or other force majeure events
• Products disassembled or altered without authorization, or without warranty labels
• Products modified or repaired by unauthorized third parties
• Natural degradation in battery capacity due to usage over time

6. Special Cases

• Shipping Damage: Please record a full unboxing video. If shipping damage is detected and supported by video evidence, a free replacement will be issued.
• Compatibility or Functional Issues: If the battery is incompatible or defective, a return and refund will be arranged.
• Recurring Issues After Replacement: If the same issue occurs again after a replacement (confirmed by our inspection), a 50% refund of the order value will be issued as final compensation, and after-sales service will be terminated.

7. Shipping Cost Responsibility

① Shipping Damage: Covered by the seller

② Battery Not Charging:

• 0–6 Months: Covered by the seller
• 7–12 Months: Covered by the customer (please contact support for exact cost)

For more information, please visit our Return Policy page or contact our customer support team.